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Exam Code: 5V0-61.19 Practice exam 2023 by team
5V0-61.19 Workspace ONE Unified Endpoint Management Specialist

Exam Details
The Workspace ONE Unified Endpoint Management Specialist (5V0-61.19) which leads to VMware Workspace ONE Unified Endpoint Management Specialist 2019 is a 60-item exam, with a passing score of 300 using a scaled method. Candidates are given an appointment time of 105 minutes, which includes five-minute seating time and adequate time to complete the exam for non-native English speakers. genuine exam time is 100 minutes.

Section 1 - Fundamentals of Troubleshooting Workspace
Objective 1.1 Summarize the general logic of Workspace ONE UEM issues troubleshooting.
Objective 1.2 Summarize the workflow topology of each Workspace ONE UEM productivity and integration component.
Section 2 - Workspace ONE UEM Console Troubleshooting
Objective 2.1 Identify common Workspace ONE UEM console issues.
Objective 2.2 Troubleshoot Workspace ONE reporting issues.
Objective 2.3 Troubleshoot issues related to group management and assignments.
Objective 2.4 Collect and analyze Workspace ONE UEM console logs.
Section 3 - Endpoint Troubleshooting
Objective 3.1 Troubleshoot endpoint connectivity issues.
Objective 3.2 Summarize the key factors in collecting and analyzing Workspace ONE UEM
Device Services logs and targeted logging.
Objective 3.3 Troubleshoot DEP enrollment issues.
Section 4 - Workspace ONE UEM Enterprise Integration Troubleshooting
Objective 4.1 Troubleshoot issues related to Cloud Connector.
Objective 4.2 Troubleshoot issues related to directory services integration.
Objective 4.3 Troubleshoot issues related to Certificate Authority (CA) integration.
Objective 4.4 Troubleshoot issues related to VMware Identity Manager integration in Workspace ONE UEM.
Section 5 - Email Troubleshooting
Objective 5.1 Identify common email issues.
Objective 5.2 Troubleshoot Secure Email Gateway (SEG) related issues.
Objective 5.3 Troubleshoot PowerShell integration related issues.
Objective 5.4 Troubleshoot issues related to email compliance policy.
Objective 5.5 Troubleshoot issues related to Email Notification Services (ENS).
Section 6 - Application Troubleshooting
Objective 6.1 Troubleshoot issues related to public application management lifecycle.
Objective 6.2 Troubleshoot issues related to internal application management lifecycle.
Objective 6.3 Troubleshoot issues related to Apple Volume Purchase Program (VPP).
Objective 6.4 Troubleshoot issues related to Windows Store for Business.
Objective 6.5 Troubleshoot issues related to per-app VPN.
Section 7 - Content Troubleshooting
Objective 7.1 Troubleshoot issues related to Content Gateway.
Objective 7.2 Collect and analyze Content Gateway logs.
Objective 7.3 Troubleshoot issues related to an Admin Repository.
Objective 7.4 Troubleshoot issues related to Workspace ONE

Workspace ONE Unified Endpoint Management Specialist
Vmware Management syllabus
Killexams : Vmware Management syllabus - 100% Guaranteed Search results Killexams : Vmware Management syllabus - 100% Guaranteed Killexams : Critical VMware RCE Vulnerabilities Targeted by Public Exploit Code

Three security vulnerabilities affecting VMware's vRealize Log Insight platform now have public exploit code circulating, offering a map for cybercriminals to follow to weaponize them. These include two critical unauthenticated remote code execution (RCE) bugs.

The vRealize Log Insight platform (which is transitioning its name to Aria Operations) provides intelligent log management "for infrastructure and applications in any environment," according to VMware, offering IT departments access to dashboards and analytics that have visibility across physical, virtual, and cloud environments, including third-party extensibility. Usually loaded onto an appliance, the platform can have highly privileged access to the most sensitive areas of an organization's IT footprint.

"Gaining access to the Log Insight host provides some interesting possibilities to an attacker, depending on the type of applications that are integrated with it," said researcher James Horseman, who did a deep dive into the public exploit code this week. "Often, logs ingested may contain sensitive data from other services and may allow an attack to gather session tokens, API keys, and personally identifiable information. Those keys and sessions may allow the attacker to pivot to other systems and further compromise the environment."

Organizations should take note of the risk, especially since the barrier to exploitation for the bugs — aka, the access complexity — is low, says Dustin Childs, head of threat awareness at Trend Micro's Zero Day Initiative (ZDI), which reported the vulnerabilities.

"If you are doing centralized log management with this tool, it represents a significant risk to your enterprise," he tells Dark Reading. "We recommend testing and deploying the patch from VMware as soon as possible."

Inside the VMware vRealize Log Insight Bugs

The two critical issues carry severity scores of 9.8 out of 10 on the CVSS scale and could allow an "unauthenticated, malicious actor to inject files into the operating system of an impacted appliance which can result in remote code execution," according to the original VMware advisory.

One (CVE-2022-31706) is a directory traversal vulnerability; the other (CVE-2022-31704) is a broken access control vulnerability.

The third flaw is a high-severity deserialization vulnerability (CVE-2022-31710, CVSS 7.5), which could allow an unauthenticated malicious actor to "remotely trigger the deserialization of untrusted data, which could result in a denial of service."

Creating a Bug Chain for Complete Takeover researchers, after identifying the exploit code in the wild, discovered that the three issues could be chained together, prompting VMware to update its advisory today.

"This [combined] vulnerability [chain] is easy to exploit; however, it requires the attacker to have some infrastructure setup to serve malicious payloads," Horseman wrote. "This vulnerability allows for remote code execution as root, essentially giving an attacker complete control over the system."

That said, he offered a silver lining: The product is intended for use in an internal network; he noted that Shodan data turned up 45 instances of the appliances being publicly exposed on the Internet.

That does not, however, mean that the chain can’t be used from within.

"Since this product is unlikely to be exposed to the Internet, the attacker likely has already established a foothold somewhere else on the network," he noted. "If a user determines they have been compromised, additional investigation is required to determine any damage an attacker has done.”

The three bugs were first disclosed last week by the virtualization giant as part of a cache that also included one other, a medium-severity information-disclosure bug (CVE-2022-31711, CVSS 5.3) that could allow data harvesting without authentication. The latter doesn't yet have public exploit code, though that could quickly change, particularly given how popular of a target VMware offerings are for cybercriminals.

There could also soon be multiple ways to exploit the other issues, too. "We have proof-of-concept code available to demonstrate the vulnerabilities," ZDI's Childs says. "We would not be surprised if others figured out an exploit in short order."

How to Protect the Enterprise

To protect their organizations, admins are urged to apply VMware's patches, or apply a published workaround as soon as possible. has also published indicators of compromise (IoCs) to help organizations track any attacks.

Also, "if you are using vRealize or Aria Operations for centralized log management, you need to check what type of exposure that system has," Childs advises. "Is it connected to the Internet? Are there IP restrictions for who can access the platform? These are additional items to consider beyond patching, which should be your first step. It's also a reminder that every tool or product in an enterprise represents a potential target for attackers to gain a foothold."

Tue, 31 Jan 2023 09:42:00 -0600 en text/html
Killexams : Ongoing VMware ESXi Ransomware Attack Highlights Inherent Virtualization Risks

Organizations using older versions of VMWare ESXi hypervisors are learning a hard lesson about staying up-to-date with vulnerability patching, as a global ransomware attack on what VMware has deemed "End of General Support (EOGS) and/or significantly out-of-date products" continues.

However, the onslaught also points out wider problems in locking down virtual environments, the researchers say.

VMware confirmed in a statement Feb. 6 that a ransomware attack first flagged by the French Computer Emergency Response Team (CERT-FR) on Feb. 3 is not exploiting an unknown or "zero-day" flaw, but rather previously identified vulnerabilities that already have been patched by the vendor.

Indeed, it was already believed that the chief avenue of compromise in an attack propagating a novel ransomware strain dubbed "ESXiArgs" is an exploit for a 2-year-old remote code execution (RCE) security vulnerability (CVE-2021-21974), which affects the hypervisor's Open Service Location Protocol (OpenSLP) service.

"With this in mind, we are advising customers to upgrade to the latest available supported releases of vSphere components to address currently known vulnerabilities," VMware told customers in the statement.

The company also recommended that customers disable the OpenSLP service in ESXi, something VMware began doing by default in shipped versions of the project starting in 2021 with ESXi 7.0 U2c and ESXi 8.0 GA, to mitigate the issue.

Unpatched Systems Again in the Crosshairs

VMware's confirmation means that the attack by as-yet unknown perpetrators that's so far compromised thousands of servers in Canada, France, Finland, Germany, Taiwan, and the US may have been avoided by something that all organizations clearly need to do better — patch vulnerable IT assets — security experts said.

"This just goes to show how long it takes many organizations to get around to patching internal systems and applications, which is just one of many reasons why the criminals keep finding their way in," notes Jan Lovmand, CTO for ransomware protection firm BullWall.

It's a "sad truth" that known vulnerabilities with an exploit available are often left unpatched, concurs Bernard Montel, EMEA technical director and security strategist for security exposure management firm Tenable.

"This puts organizations at incredible jeopardy of being successfully penetrated," he tells Dark Reading. "In this case, with the … VMWare vulnerability, the threat is immense given the active exploitation."

However, even given the risks of leaving vulnerable systems unpatched, it remains a complex issue for organizations to balance the need to update systems with the effect the downtime required to do so can have on a business, Montel acknowledges.

"The issue for many organizations is evaluating uptime, versus taking something offline to patch," he says. "In this case, the calculation really couldn’t be more straightforward — a few minutes of inconvenience, or days of disruption."

Virtualization Is Inherently a Risk

Other security experts don't believe the ongoing ESXi attack is as straightforward as a patching issue. Though lack of patching may solve the problem for some organizations in this case, it's not as simple as that when it comes to protecting virtualized environments in general, they note.

The fact of the matter is that VMware as a platform and ESXi in particular are complex products to manage from a security perspective, and thus easy targets for cybercriminals, says David Maynor, senior director of threat intelligence at cybersecurity training firm Cybrary. Indeed, multiple ransomware campaigns have targeted ESXi in the past year alone, demonstrating that savvy attackers recognize their potential for success.

Attackers get the added bonus with the virtualized nature of an ESXi environment that if they break into one ESXi hypervisor, which can control/have access to multiple virtual machines (VMs), "it could be hosting a lot of other systems that could also be compromised without any additional work," Maynor says.

Indeed, this virtualization that's at the heart of every cloud-based environment has made the task of threat actors easier in many ways, Montel notes. This is because they only have to target one vulnerability in one instance of a particular hypervisor to gain access to an entire network.

"Threat actors know that targeting this level with one arrow can allow them to elevate their privileges and grant access to everything," he says. "If they are able to gain access, they can push malware to infiltrate the hypervisor level and cause mass infection."

How to Protect VMware Systems When You Can't Patch

As the latest ransomware attack persists — with its operators encrypting files and asking for around 2 Bitcoin (or $23,000 at press time) to be delivered within three days of compromise or risk the release of sensitive data — organizations grapple with how to resolve the underlying issue that creates such a rampant attack.

Patching or updating any vulnerable systems immediately may not be entirely realistic, other approaches may need to be implemented, notes Dan Mayer, a threat researcher at Stairwell. "The truth is, there are always going to be unpatched systems, either due to a calculated risk taken by the organizations or due to resource and time constraints," he says.

The risk of having an unpatched system in and of itself may be mitigated then by other security measures, such as continuously monitoring enterprise infrastructure for malicious activity and being prepared to respond quickly and segment areas of attack if a problem arises.

Indeed, organizations need to act on the assumption that preventing ransomware "is all but impossible," and focus on putting tools in place "to lessen the impact, such as disaster recovery plans and context-switched data," notes Barmak Meftah, founding partner at cybersecurity venture capital firm Ballistic Ventures.

However, the ongoing VMware ESXi ransomware attack highlights another issue that contributes to an inherent inability for many organizations to take the necessary preventative measures: the skill and income gaps across the globe in the IT security realm, Mayer says.

"We do not have enough skilled IT professionals in nations where wealthy companies are targets," he tells Dark Reading. "At the same time, there are threat actors across the globe who are able to make a better living leveraging their skills to extort money from others than if they took legitimate cybersecurity work."

Mayer cites a report by the international cybersecurity nonprofit (ICS2) that said to secure assets effectively, the cybersecurity workforce needs 3.4 million cybersecurity workers. Until that happens, "we need to ramp up training these workers, and while the gap still exists, pay those with the skills around the world what they are worth, so they don’t turn to being part of the problem," Mayer says.

Tue, 07 Feb 2023 21:23:00 -0600 en text/html
Killexams : Wiz: 12 Percent Of VMware ESXi Servers Need Patching For Widely Exploited Vulnerability

Security News

Kyle Alspach

Thousands of servers running older versions of the VMware hypervisor are vulnerable to attacks by the ‘ESXiArgs’ ransomware, according to researchers.


Cybersecurity firm Wiz disclosed research on Tuesday showing that more than one in 10 servers running the VMware ESXi hypervisor are unpatched against a two-year-old vulnerability that is now being exploited in a widespread ransomware attack.

In a blog post, Wiz said that its data shows that 12 percent of VMware ESXi servers remain unpatched against the flaw, and are therefore still vulnerable to an attack from the “ESXiArgs” ransomware.

[Related: Patching Urged For ‘Critical’ VMware vRealize Vulnerabilities]

“Attacks utilizing this vulnerability to install ransomware have been discovered worldwide, though mostly in Europe,” Wiz said in the post.

The targets are “primarily” VMware ESXi servers that run versions of the hypervisor prior to 7.0 U3i, “which are accessible through the OpenSLP port 427.” The vulnerability — first disclosed in 2021 and tracked at CVE-2021-21974 — specifically affects the OpenSLP service in older versions of ESXi, and can be exploited to enable remote execution of code.

The ESXiArgs ransomware campaign has struck thousands of VMware ESXi servers over the past few days, researchers have disclosed.

Data from cybersecurity firm Censys, which was initially reported by Bleeping Computer, shows that 308 servers in the U.S. and 211 servers in Canada are currently impacted by the ransomware. That’s down from 362 U.S. servers and 240 Canadian servers as of Monday evening.

The U.S. and Canada continue to rank second and fourth, respectively, in terms of the countries hardest hit by the ESXiArgs ransomware campaign.

VMware noted that there’s a correlation between the cyberattacks and servers that are either at end-of-support or “significantly out-of-date.”

The OpenSLP service was disabled in ESXi in 2021 starting with ESXi 7.0 U2c and ESXi 8.0 GA, VMware said.

The company said Monday that it’s “advising customers to upgrade to the latest available supported releases of vSphere components to address currently known vulnerabilities,” and that it also continues to recommend that customers disable the OpenSLP service in ESXi.

“VMware has not found evidence that suggests an unknown vulnerability (0-day) is being used to propagate the ransomware used in these recent attacks,” the company said.

Kyle Alspach

Kyle Alspach is a Senior Editor at CRN focused on cybersecurity. His coverage spans news, analysis and deep dives on the cybersecurity industry, with a focus on fast-growing segments such as cloud security, application security and identity security.  He can be reached at

Tue, 07 Feb 2023 06:24:00 -0600 en text/html
Killexams : VMware advises users to update to prevent ransomware

VMware advises users with VMware ESXi servers to perform updates as soon as possible to counter the recent ESXiArgs ransomware and disable the OpenSLP service. In addition, it is confirmed that the attack is not a zero-day vulnerability.

VMware states in a response that the attack does not involve a zero-day vulnerability. In the statement, VMare indicates that it involves so-called End of General Support (EOGS) and or obsolete products with vulnerabilities already addressed.

More concretely, researchers already discovered, it specifically concerns VMware ESXi versions 7.x for build ESXi70U1c-17325551, ESXi versions 6.7.x for build ESXi670-202102401-SG and ESXi versions 6.5.x for build ESXi650-202102101-SG. Especially targeted are ESXi hypervisor versions 6.x to 6.7.

Advice to upgrade and disable OpenSPL

According to the virtualization and cloud specialist, patches and so-called VMware Security Advisories (VMSAs) have been available for the vulnerabilities of these specific versions for some time. VMware, therefore, urges users to update to the latest versions of VMware ESXi and/or VMware vSphere components as soon as possible.

It also urges users to disable the OpenSPL service. VMware ESXi versions ESXi 7.0 U2c and ESXi 8.0 GA released in 2021 already have this service disabled by default.

Global ransomware attack

Yesterday it was announced that since Feb. 3, thousands of VMware ESXi servers worldwide, mainly in Europe, the U.S. and Canada, have been attacked by the new ransomware variant ESXiArgs. The ransomware gains access to servers running the outdated and unpatched software via a so-called “heap overflow” in the standard upcoming Open SLP service. Very notable in the attack that the so-called Sosemanuk algorithm, among others, was used.

Tip: Global ransomware attack on thousands of VMware ESXi servers

Tue, 07 Feb 2023 00:39:00 -0600 en text/html
Killexams : Patching Urged For ‘Critical’ VMware vRealize Vulnerabilities

Security News

Kyle Alspach

By exploiting the vulnerabilities in VMware’s vRealize Log Insight tool, an attacker could seize control of an impacted system, the U.S. cybersecurity agency said Wednesday.


The U.S. Cybersecurity and Infrastructure Security Agency (CISA) is urging the deployment of patches for vulnerabilities affecting a VMware log management and analytics tool, including two vulnerabilities that have received a “critical” severity rating from VMware.

The two critical vulnerabilities affecting VMware’s vRealize Log Insight tool could be leveraged to enable remote execution of code on a system by an unauthenticated user, the company said. In other words, “a remote attacker could exploit these vulnerabilities to take control of an affected system,” CISA said in its advisory Wednesday.

“CISA encourages users and administrators to review VMware Security Advisory VMSA-2023-0001 and apply the necessary updates,” the agency said.

[Related: Microsoft Seeing Exploits Of Windows Zero Day Vulnerability]

While both VMware and CISA are referring to the affected tool as vRealize Log Insight in their advisories, presumably because that is the more-recognizable name, the tool has actually been renamed and is official now known as VMware Aria Operations for Logs, according to VMware’s website.

The two VMware vulnerabilities that could enable remote code execution are:

  • A “directory traversal” vulnerability (tracked at CVE-2022-31706), through which “an unauthenticated, malicious actor can inject files into the operating system of an impacted appliance which can result in remote code execution,” VMware said. The vulnerability has been given a “critical” severity rating with a score of 9.8 out of 10.0.
  • A broken access control vulnerability (tracked at CVE-2022-31704), with which “an unauthenticated, malicious actor can inject files into the operating system of an impacted appliance which can result in remote code execution,” VMware said. The vulnerability has also been given a “critical” severity rating with a score of 9.8 out of 10.0.

The two other vRealize Log Insight vulnerabilities disclosed this week by VMware include a deserialization vulnerability (with a severity score of 7.5, considered to be of “important” severity) and an information disclosure vulnerability (with a severity score of 5.3, considered to be of “moderate” severity).

When it comes to the ongoing issue of needing to address vulnerabilities in software, the key for organizations is to get a handle on what the genuine business impact will be from any given vulnerability — and then prioritize accordingly, according to Brad Davenport, vice president of technical architecture for cybersecurity, networking and collaboration at Logicalis US, No. 66 on the 2023 CRN Solution Provider 500.

“With so many different solutions in your infrastructure, with so many different software suites, you can’t possibly be expected to be 100 percent patched all of the time,” Davenport told CRN. “It’s a constant prioritization game to determine what ultimately is the business impact, and then to really prioritize those things.”

Being able to prioritize in that way, however, is an area that many businesses struggle with. Many businesses “have not yet reached that level of maturity, where they understand what the genuine business impact of vulnerabilities are,” he said.

That’s prompted many organizations to seek out advisory services for these types of scenarios from providers that offer them such as Logicalis US, Davenport said.

“What we’ve tried to do is push that conversation further outside of the IT decision makers, and talk more generally with the business leaders and business owner about risks” from issues such as software vulnerabilities, he said.

Kyle Alspach

Kyle Alspach is a Senior Editor at CRN focused on cybersecurity. His coverage spans news, analysis and deep dives on the cybersecurity industry, with a focus on fast-growing segments such as cloud security, application security and identity security.  He can be reached at

Wed, 25 Jan 2023 14:56:00 -0600 en text/html
Killexams : Logfile management is no fun. Now it's a nightmare thanks to critical-rated VMware flaws © Provided by The Register

You know the drill: patch before criminals uses these bugs in vRealize to sniff your systems

VMware has issued fixes for four vulnerabilities, including two critical 9.8-rated remote code execution bugs, in its vRealize Log Insight software. …

There are no reports (yet) of nation-state thugs or cybercriminals finding and exploiting these bugs, according to VMware. However, it's a good idea to patch sooner than later to avoid being patient zero.

vRealize Log Insight is a log management tool - everyone's favourite tas, not - and while it may not be as popular as some of the virtualization giant's other products, VMware's ubiquity across enterprises and governments and practice of bundling products means holes in its products are always very attractive targets for miscreants looking to make a buck and/or steal sensitive information.

Case in point: the state-sponsored Iranian crew that, in November, exploited the high-profile Log4j vulnerability to infiltrate an unpatched VMware Horizon server within the US federal government and deployed the XMRig crypto miner.

The two most serious bugs in today's security advisory include a directory  traversal vulnerability (CVE-2022-31703) and a broken access control vulnerability (CVE-2022-31704). Both received a near-perfect 9.8 out of 10 CVSS rating.

While the two flaws provide different paths for a miscreant to gain unauthorized access to restricted resources, the result of a successful exploit is the same.

"An unauthenticated, malicious actor can inject files into the operating system of an impacted appliance which can result in remote code execution," VMware warned about both critical bugs.

The third bug, CVE-2022-31710, is a deserialization vulnerability in vRealize Log Insight that could allow an unauthenticated, remote attacker to manipulate data and cause a denial of service attack. It's in the important severity range, with a 7.5 CVSS score. 

And finally, CVE-2022-31711 is an information disclosure bug that could allow an unauthenticated attacker to remotely steal sensitive session and application information. It received a 5.3 severity rating. 

Updating to VMware vRealize Log Insight 8.10.2 should plug all four holes, according to the vendor, and VMware issued workaround instructions as well.

The Zero Day Initiative found all four bugs and reported them to VMware. 

"We're not aware of any public exploit code or active attacks using this vulnerability," Dustin Childs, head of threat awareness at Trend Micro's ZDI, told The Register. "While we have no current plans to publish proof of concept for this bug, our research in VMware and other virtualization technologies continues."

The latest security holes come a couple of months after VMware disclosed three critical-rated flaws in Workspace ONE Assist for Windows – a product used by IT and help desk staff to remotely take over and manage employees' devices.

Those flaws were rated 9.8 out of 10 on the CVSS scale.

A miscreant able to reach a Workspace ONE Assist deployment, either over the internet or on the network, can exploit any of these three bugs to obtain administrative access without the need to authenticate. Then, the intruder or rogue insider can contact users to offer them assistance that is anything but helpful, such as seizing control of devices. ®

Tue, 24 Jan 2023 12:54:00 -0600 en-US text/html
Killexams : Rackspace Technology Boosts Efficiency and Enables Optimized Data Management on VMware Private Cloud for Reiter Affiliated Companies

A faster and more responsive technology backbone enables data-empowered farming for the world's largest fresh multi-berry producer

SAN ANTONIO, Feb. 16, 2023 (GLOBE NEWSWIRE) -- Rackspace Technology® RXT, a leading end-to-end multicloud technology solutions company, today announced working with Reiter Affiliated Companies (RAC) to optimize IT workloads on VMware Private Cloud, resulting in effective data-empowered farming for the world's largest fresh multi-berry producer.

Based in Oxnard, California, RAC is the world's largest fresh multi-berry producer. The Reiter family began farming in the San Francisco Bay Peninsula and, by the turn of the century, had migrated south into the Santa Clara Valley. In the 1970s, operations expanded into southern California. Today, the family-owned agricultural grower produces Driscoll's proprietary varieties of strawberries, raspberries, blueberries, and blackberries year-round in the United States, Mexico, Portugal, Germany, Morocco, Canada, Peru, and China. The company has doubled in size roughly every five years and employs more than 30,000 workers worldwide.  

Along with the company's growth, RAC experienced costly operational challenges and inefficiencies tied to the occasional need for a manual scale-up of operations. RAC sought to globalize and standardize business processes by leveraging technology while improving application performance and reliability by migrating workloads across dispersed IT environments. The company turned to Rackspace Technology to modernize its technology stack and Improve overall data accessibility by bringing together global hardware and its hosting footprint for its many technologies and applications.

Rackspace Technology helped RAC expand its email capabilities by migrating to Microsoft Office 365™. As RAC grew, it moved to Rackspace Private Cloud, consolidating devices in its Oxnard data center, and moving workloads to a more modern VMware® solution. Then, RAC reduced its data center and migrated from a legacy environment to Rackspace Private Cloud powered by VMware. RAC improved its agility with a geographically dispersed and linguistically diverse workforce. With its migration to the private cloud, the company was able to reduce costs and significantly increase performance within the same budget and build out a disaster recovery environment. 

"Looking back at our approach to IT, we were a little of 'everything everywhere,' understandably, without a clear enterprise architecture in mind. Our approach to technology was more reactive, supporting growth, but only when required", said RAC CIO John Thompson. "Now, with the right technology, we have gained real-time insights. Rackspace Technology has delivered additional help or expertise when incidents arise. The joint flexibility and expertise of the Rackspace Technology team enabled the company to use its resources better while elevating trust." 

RAC saw an immediate improvement in the performance of several applications, including its custom SQL application and backup solution. Rackspace Technology worked with RAC to consolidate and combine workloads while upgrading the company's storage capabilities. "The collaborative flexibility and expertise of the Rackspace Technology team enabled the company to use its resources better while elevating trust," said Thompson.

With a modern cloud solution and its access to expertise, RAC's technological backbone is faster and more responsive than before, allowing employees to invest more energy in the company's core business, and partnering with a trusted vendor to take care of the rest.

"RAC could reduce infrastructure costs and reinvest in other areas of its organization without increasing the company's overall IT budget. In addition, RAC was able to build out disaster recovery capabilities with little incremental cost, providing more performance within the same budget," said Josh Prewitt, President of Private Cloud for Rackspace Technology. "Rackspace Technology was able to help RAC consolidate workloads and migrate to a newer, robust, and more flexible platform, and do things it's wanted to for years but hadn't been able to act upon."

"Rackspace was able to go above and beyond, including having multilingual staff, which is a benefit given that the vast majority of RAC's frontline operatives and much of their team speak Spanish as a first language," continued Thompson.

To learn more about the Rackspace Technology and RAC partnership, watch their video or click here for their case study.

About Rackspace Technology
Rackspace Technology is a leading end-to-end multicloud technology services company. We can design, build and operate our customers' cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products and adopt innovative technologies.

Media Contact
Natalie Silva 

© 2023 Benzinga does not provide investment advice. All rights reserved.

Thu, 16 Feb 2023 02:11:00 -0600 en text/html

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